Privacy Policy

Last Updated: 20 Mar 2026

At Pay24hr, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our dedicated support portal to inquire about transactions on your bank or credit card statement.

1. Information We Collect

When you contact our support portal to get information about a charge, we only collect the information necessary to identify your transaction and assist you. This may include:

• Contact Information: Your name, email address, and phone number.
• Transaction Details: The date of the charge, the exact amount, and the currency.
• Payment Information: Partial payment details (such as the first 6 or last 4 digits of your credit card) to locate the charge in our system. Note: We will never ask you for your CVV code through our support portal.
• Communication Records: A log of your chat, email, or support ticket history with our team.

2. How We Use Your Information

We use the data we collect strictly for customer support and operational purposes, specifically to:

• Identify and locate the transaction you are inquiring about.
• Respond to your questions, concerns, or technical issues.
• Detect, prevent, and investigate potential fraud or unauthorized transactions.

3. How We Share Your Information

We are a payment processing partner, which means we work alongside independent merchants. We do not sell or rent your personal information to third parties. We only share your information in the following circumstances:

• With the Original Merchant: We may share inquiry details with the merchant who provided your goods or services to help resolve your question, refund request, or dispute.
• For Legal Obligations: We may disclose your information if required to do so by law, court order, or governmental regulation, or to protect the legal rights and safety of Pay24hr, our users, or others.
• With Service Providers: We may use trusted third-party tools (such as helpdesk software) to manage your support tickets. These providers are bound by strict confidentiality agreements and can only use your data to provide services to us.

4. Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect your personal and financial information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, resolve disputes, and comply with our legal and regulatory obligations.

6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal data. These generally include the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete information.
• Request Deletion of your personal data, subject to certain legal exceptions (such as our need to keep transaction records for financial compliance).

To exercise any of these rights, please contact us using the information provided below.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the revised policy on this page and update the “Last Updated” date at the top.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:

• Support Portal: https://pay24hr.com/track-payment/
• Email: support@pay24hr.com