Terms and Conditions

Last Updated: 20 Mar 2026

Welcome to Pay24hr. These Terms and Conditions outline the rules and regulations for the use of our payment support and inquiry services. By using our dedicated support portal, you agree to these terms.

1. What is Pay24hr?

Pay24hr is a payment processing solution that partners with various independent merchants and online businesses. When you purchase goods or services from one of our partner merchants, “Pay24hr” (or a similar variation) may appear on your bank or credit card statement as the processing entity. Pay24hr does not directly sell products or services; we solely process the payments on behalf of the merchant.

2. Our Support Services

If you do not recognize a charge or need more information about a transaction associated with Pay24hr, we provide a dedicated support portal. Through this portal, our team will help you identify: the date and time of the transaction and other relevant information.

3. Using the Support Portal

To help us resolve your inquiry quickly and securely, we require you to provide accurate information when contacting us.

• You agree to provide correct details (such as your email address, partial card number, or transaction amount) so we can locate your payment.
• You agree to use the portal respectfully and not for any fraudulent, abusive, or illegal purposes.

4. Refunds and Cancellations

Because Pay24hr is not the merchant, we generally cannot issue refunds or cancel subscriptions directly. For product returns, service cancellations, or refund requests, you must contact the original merchant who provided the goods or services.

5. Data Privacy

We take your privacy seriously. Any personal or financial information you provide through our support portal is used strictly for the purpose of identifying your transaction and resolving your inquiry. For full details on how we collect, store, and protect your data, please review our Privacy Policy.

6. Limitation of Liability

Pay24hr strives to provide accurate and timely information regarding your transactions. However, we are not liable for the quality, delivery, or legality of the actual goods or services provided by the partner merchants. Any disputes regarding the product or service itself must be taken up with the merchant.

7. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have questions about these Terms, or if you need help identifying a transaction on your statement, please reach out to us:

• Support Portal: https://pay24hr.com/track-payment/
• Email: support@pay24hr.com